Effective date: May 25, 2023
Update Date: May 25, 2023
BST Power (Shenzhen) Limited (hereinafter referred to as "we", "our", "BST") is committed to protecting your privacy. This Privacy Statement (the "statement") describes how we process personal data and protect information privacy during your use of the following services, products and related mobile applications (collectively, the "products").
• BST Energy App
For the purposes of this privacy statement, "personal data" means information that can identify an individual when used alone or in combination with other information. "Intelligent device" refers to the non-standard computing equipment with man-machine interface and data transmission through wireless network produced or manufactured by hardware manufacturers, including MD48-50-2U、MD48-100-3U、PB2-5.1、PB2-10.2, etc. App is a kind of mobile application that can help end users control intelligent devices remotely.
What personal data do we collect
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
Information you voluntarily provide to us
Account or user profile data: when you sign up for our account, we may collect some information about you, such as your email address, phone number, user name. During your interaction with our products, we may further collect the nickname, avatar, country code, language preference or time zone information in your account.
Feedback: when you use the feedback and suggestion function in our products, we will collect your email address, mobile phone number and feedback content to deal with your problems and equipment failures in a timely manner.
- Information we collect automatically
Device information: when you interact with our products, we automatically collect device information, such as device MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log file and mobile network information.
Usage data: during your interaction with our website and services, we will automatically collect usage data related to access, click, download, send / receive messages and other use of our website and services.
Log information: when you use our app, the application log and exception stack may be uploaded.
Location information: we collect information about your real-time precise or imprecise geolocation only when you use our specific products or services, such as sweeping robots and weather services.
- Information about smart devices:
Basic information of smart devices**: when you use smart devices connected to our services, we may collect some basic information of smart devices, including device name, device ID, online status, activation time, firmware version, system real-time status information, system parameter information and upgrade information.
Smart device reporting information**: when you use our products, we may collect information reported by your device. For example, the status information of system exception protection.
Purpose and legal basis for processing personal data
We process your information for the following purposes:
Service for you: we process your account and user profile data, device information, usage data, location information and smart device related information to provide the products and services you require or purchase. The legal basis for such treatment is that we perform the terms of service in the contract signed with you.
Improve our services: we process your device information, usage data, location information and smart device related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent fraud or misuse. The legal basis for such treatment is that we perform the relevant terms of service in the contract signed with you.
Non Marketing communications: we process your personal data to send you important information concerning services; changes in terms, conditions and policies; and / or other management information. Because such information is important, you may not be able to choose not to receive such messages. The legal basis for such treatment is that we will perform the relevant terms of service in the contract signed with you.
Marketing communications: we process your personal data to provide you with marketing and promotional information related to our products and services. In these cases, each email we send you contains instructions that allow you to choose not to receive such messages again. In addition, if you agree to participate in our lucky draw, competition or other promotional activities, we may use your personal data to manage such activities. The legal basis for such treatment is based on your consent.
Personalized services: we process your account and user profile data, usage data, and device information to personalize product design and provide you with customized services (such as recommending and displaying information and advertisements suitable for your products), as well as inviting you to participate in surveys on product use. The legal basis for such treatment is based on your consent.
Compliance: we will process your personal data as we consider necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public and government agencies; (d) to comply with our terms and conditions; (E) to protect our operations, businesses and systems; (f) To protect the rights, privacy, security or property of us and / or other users, including you; and (g) to seek available remedies or to reduce the losses we may suffer.
Who do we share your information and personal data with?
At BST, we share your personal data only in ways you know.
We may share your personal data with the following participants:
* Disclose your personal data, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, it services, customer support services, email delivery services, and other similar services, to enable them to provide services to us.
* Disclose your personal data to customers and other business partners who directly or indirectly provide you with smart devices and / or the networks and systems you use to access and use our websites and services.
* Disclose your personal data to subsidiaries or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or shares (including, without limitation, the foregoing in connection with any bankruptcy or similar proceedings). In this case, you will receive clear notification via email and / or our website of changes in ownership, incompatibility of new usage of personal information, and selection of personal information.
* Where we consider it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public and government agencies, including those outside the country / territory where you live; (d) to comply with our terms and conditions; (E) to protect our operations, businesses and systems; (f) To protect the rights, privacy, security or property of us and / or other users, including you; and (g) to seek available remedies or to reduce the losses we may suffer.
* Disclose your personal data to subsidiaries or subsidiaries within the group to conduct business activities on a regular basis.
In addition to the above-mentioned third parties, we only disclose your personal data to other third parties with your consent.
Rights related to personal data
We respect your rights, and we also have access to your personal data. You may exercise any of the following rights:
Through iotservice@bstbattery.com Send us an email
You do not have to pay any fees, we will reply within 30 days. If you plan to send us an email, please state clearly in your request what information you want to change, whether you want to remove your personal information from our database, or what restrictions you want us to have in using your personal information. Please note that for security reasons, we may ask you to verify your identity before further processing your request.
You can:
*Request access to personal data we process that are relevant to you;
*Ask us to correct inaccurate or incomplete personal information related to you;
*Request to delete your personal data;
*Request temporary or permanent restrictions on our processing of some or all of your personal data;
* Require us to transmit personal information to you or a third party when processing your data based on your consent or contract with you, and when we process your data automatically; and
*When we use your data based on your consent or our legitimate interests, we choose to oppose or reject our use of your personal data.
Information security measures
We take commercial and reasonable physical, management and technical support measures to maintain the integrity and security of your personal information. We provide a variety of security policies to effectively ensure the security of user and device data. In terms of equipment access, we use BST proprietary algorithm to ensure data isolation, access authentication and authorization application. In terms of data communication, it supports the use of security algorithms, transmission encryption protocols and business level information encryption transmission based on dynamic key. In data processing, strict data filtering and verification and complete data audit process are adopted. In terms of data storage, all confidential information of users will be encrypted for storage. If for any reason you think your interaction with us is no longer secure (for example, you think the security of your account has been compromised), please send an email to our email address and let us know immediately.
Information retention period
We will process your personal data for as short as possible for the purposes stated in this privacy statement, unless it is required to be retained for a longer period of time in accordance with specific legal requirements. We will determine the appropriate retention period based on the quantity, nature and sensitivity of your personal data. After the retention period, we will destroy your personal data. If we are unable to do so for technical reasons, we will take appropriate measures to prevent further use of your personal data.
Changes in policy statements
We may update this privacy statement based on changes in information practices. If we make any significant changes, we will notify you by email (to the email address specified in your account) or post a notification on the mobile app before the change takes effect. We recommend that you visit this page regularly for up-to-date information on privacy practices.
Application of law and jurisdiction
This policy is formulated in accordance with and governed by the laws of the people's Republic of China.
If you have any questions about our practice or this privacy statement, please contact us at:
Company name: Shenzhen Electric Power Co., Ltd
Mailing address: No.37 Xinlong Road, Dakang community, Longgang District, Shenzhen, Guangdong Province
mail box: iotservice@bstbattery.com